As an IT Operations Expert-Engineering Applications in the field of eCAD and SW you will be responsible for
- Primary responsibility for the support and operations of business-critical engineering software applications across the company (all stages of applications lifecycle)
- Insight into the application landscape in this field:
- Electrical CAD systems: EPLAN, RUPLAN, etc.
- IDEs: Rockwell Studio, Beckhoff TwinCat, Siemens TIA, MS Visual Studio, etc.
- Version Control Systems: Git, Azure DevOps, SVN, etc.
- Remote Service Solutions: Various VPN technologies
- Ensuring high availability and stability of applications and systems in daily operations
- Independent resolution of incidents to ensure high availability of systems
- Handling of consulting and service requests from our internal customers in the field of engineering, both on-site and worldwide via remote access
- Troubleshooting, configuration and administration of client- / server-applications (primarily Windows environments)
- Planning, implementing and documenting of updates, patches and bug fixes. Always with a focus on system stability and minimal disruption to our users
- Acting as a central support expert means to coordinate between engineering departments, internal IT teams and external providers / partners
- Supporting role in various projects (e.g. projects in regard of SW-rollouts or modernization / harmonization)