In this central position, you will be responsible for coordinating staffing interventions with qualified service technicians and providing technical consultation. This role requires close collaboration with Engineering and the Factory to ensure optimal utilization and support for our service engineers
- You will coordinate the assignment of qualified service technicians, either from our service team or in cooperation with the factory or third-party partners, ensuring that all assigned resources possess the necessary skills for each job.
- In this role, you will support briefings upon request and provide engineers with all required technical documentation to enable successful completion of their tasks.
- Additionally, you will act as a technical consultant for service colleagues when support is needed and take on detailed planning responsibilities where required.
- You will optimize engineers’ utilization by identifying potential over- or underutilization early and collaborating with the Centers of Competence (CoCs) to minimize gaps and peaks
- Moreover, you will organize internal and external training sessions in alignment with the team lead to support the professional development of our engineers.
- You will also arrange visas, documentation, and travel bookings for engineers.
- Finally, you will support customers via the helpline by identifying, analyzing, and resolving reported breakdowns and undefined machine errors, as well as answering machine-related technical questions.