SATCOM Field Service Engineer

Build the networks that power the Pacific.

SOSi is seeking a skilled SATCOM Field Service Engineer to join our high‑impact team at Joint Base Pearl Harbor‑Hickam in Honolulu, Hawaii. Our engineers design and sustain secure, resilient, and mission‑critical network infrastructures that support USINDOPACOM and more than 5,000 customers across the Pacific theater.

This team tackles some of the most complex technical challenges in the DoD—delivering architecturally unique solutions that enable critical Command and Control (C2) operations. From supporting a robust, private cloud platform to ensuring enterprise‑wide visibility, health, and manageability, our work connects hundreds of cutting‑edge embedded systems across the theater. If you’re driven to solve hard problems, support the warfighter, and make a real mission impact—this role puts you at the center of it all.

Essential Job Duties

Serve as an administrator for the Pacific Air Forces’ Advanced Extremely High Frequency (AEHF) SATCOM system. Performs maintenance and functionality tests and documents results. Other assigned duties include troubleshooting, analysis and resolution of interoperability of issues for dependent user/network devices and associated application services (e.g., email, file transfer, unified communications, etc.). Contributes to the plans (e.g., designs, evaluation, selection) and upkeep (maintenance, upgrades) of SATCOM related operating systems and protocol suites. Responsible for configuration of communication/transport media. Supports the acquisition of hardware and software. Performs oversight to subcontractor services when needed.

• Serves as the customer's SATCOM Subject Matter Expert (SME) and primary point-of-contact (POC) for the customer's related events (re: projects, incidents, and requests.)
• Performs installs and operation and maintenance (O&M) for Navy Multiband Terminals (NMTs) and Secure Mobile Anti-jam Reliable Tactical – Terminals (SMART-Ts).
• Manages usage and performance of SATCOM systems.
• Maintains the integrity and security of SATCOM devices and systems, enables Transmission Security (TRANSEC), and ensures compliance with security policies and procedures.
• Patches and updates SATCOM terminals and associated operating systems to approved Department of Defense (DoD) guidelines.
• Monitors SATCOM terminal-network health and troubleshoots reported events.
• Performs Preventive Maintenance Service and Checks (PMCS) on SATCOM assemblages.
• Participates/leads/performs SATCOM installations and upgrades. Develops associated SATCOM procedures and standards. Maintains related systems documentation.
• Provides input to SATCOM topics as they pertain to RFI’s, security or accreditation requirements.
• Evaluates hardware and software, input, output, peripheral and related equipment.
• Develops and implements testing strategies and document results.
• Maintains current knowledge of relevant hardware and software applications as assigned.
• Provides guidance/recommendations/training to administrators, staff, and end-users on the assigned systems as required. Aids less-experienced SATCOM personnel (contractor, military) as authorized.
• Coordinates and communicates with internal and external teams, including customer's users and partners.
• Provides status updates and briefings to the customer’s manager and Government customer(s). Completes activity reports in accordance with contract requirements.
• Participates in related solution technologies and special projects, as required.