Please note that this is a HYBRID opportunity. We are looking for someone to work onsite as required.
Our Livonia, MI laboratory is looking for a Project Manager to join their Client Services team! The Project Manager is a key member of the Client Services Team, serving as a client advocate and laboratory liaison.
The Project Manager is expected to build strong working relationships with our clients and technical staff. This role is responsible for guiding successful, on-time completion of the clients' project beginning with the first contact (i.e request for quote, bottle kits, etc.), through the lab (i.e. analytical details, status, etc.), to the final deliverables and invoicing. The Project Manager will work within a functional group of Project Manager Assistants and other Project Managers. This role is responsible for managing a dedicated portfolio of Federal government clients with higher complexities and/or annual analytical spend. The Project Manager is expected to become familiar with project complexities and develop a working knowledge of the ongoing project work within their functional working group to offer assistance to the Client Services team as well as providing weekly project management reporting, status and spend information back to the federal clients. The Project Manager will also be responsible for training and delegating tasks to Project Manager Assistants.
Job Functions
- Acts as the main point of contact/client services representative for a dedicated list of clients with higher complexities and/or annual analytical spend.
- Aids the client with all aspects of project setup, including the initial quote, supply order, sample receipt, data reporting, and invoicing.
- Fosters collaborative relationships with the client, laboratory operations, and sales team to support long term, successful relationships between all parties. Staff meetings and client meetings are critical to relay information about past, current, and upcoming projects.
- Acts as the client liaison to the laboratory to ensure all aspects of the project are carried out in the best interest of the client and laboratory operations to meet TAT deadline
- Responsible for keeping all accounts project managed and up to date and accurate.
- Monitors project status and provides regular updates through proactive communication to the client, lab operations, and sales team related to project status. Effective and efficient communication is key between all areas of the laboratory and the client and is the responsibility of the Project Manager.
- Understands all applicable aspects of the client project, including rationale for the project, regulations that affect the project, and the different methods employed by the client and laboratory to produce results. A knowledge of environmental regulations is helpful, including: NPDES. SW-846.
- Documents and executes client requests including bottle orders, tracking samples, LIMS login, change orders, etc.
- Reviews project data and invoicing for accuracy and completeness before sending final reports to the client.
- Participates in offsite and/or virtual client meetings as coordinated with the Sales team
- Promotes a positive working atmosphere and represent SGS in a positive manner inside and outside of the laboratory.
- Performs other duties as assigned to ensure that SGS can fulfill its mission of quality, service, and growth.