The Operations Coordinator will oversee and maintain back-office activities and key operational functions of the respective business sector in full accordance with SGS Group Policies and Procedures. The tasks of the position include the following:
- Ensure all operational tasks are completed and delivered in a timely manner to meet customer expectations and compliance requirements
- Delegation and coordination of inspection orders to SGS field staff and subcontractors
- Utilization of Order to Invoice System of SGS (BOSS)
- Complete accurate reports in a timely manner to ensure all information reported is delivered as per customer time frame
- Communicate with customers to initiate or carry out their requirements to maintain optimum customer satisfaction
- Carry out all activities in a safety-conscious manner to ensure compliance of all SGS, customer and OH&S requirements are met
- Identify services SGS can provide to clients