Responsibilities
You鈥檒l play a vital part in keeping people, property, and information safe. That includes:
Role Responsibilities
- Operate lane equipment and manage toll booths smoothly and professionally
- Classify vehicles correctly and process toll payments accurately
- Record and handle cash, prepare deposits, and ensure secure handovers
- Communicate clearly and courteously with drivers, resolving enquiries or escalating when required
- Follow safety and operational procedures to protect yourself and others
- Liaise with the Bridge Control Room and follow instructions promptly
- Report incidents, irregularities, or equipment faults as necessary
- Maintain booth supplies and ensure all equipment is in good working order
- Write clear reports and interpret information effectively
- Uphold high standards of appearance and professionalism at all times
- Welcome and assist staff, visitors, and contractors
- Conduct regular safety and security patrols
- Ensure compliance with regulations, policies, and procedures
- Support emergency protocols, including evacuations and searches
- Remain vigilant, report incidents, and help prevent disruption
- Maintain accurate records of all activities, transactions, and shift handovers
- Maintain excellent customer and cashier duties with precision and professionalism.
- Provide a high quality of customer service at all times, acting as an ambassador for the company.
- Clearly indicate and collect toll payments according to the Toll Schedule.
- Verify vehicle classifications, process receipts, accurate time records for shift handover.
- Protect the integrity of all cash and non-cash payments and complete transactions in a timely manner.
- Ensure credit card procedures are understood and adhered to.
- Complete shift readings and end-of-shift paperwork, ensuring reconciliation of all documents and receipts.
- Maintain accurate cashier paperwork and undertake data cross-check validations.
- Perform housekeeping and routine maintenance in toll lanes and booths.
- Undertake isolation procedures and report unusual occurrences or system failures.
- Maintain equipment and supplies in booth and assist in emergencies as required.
- Maintain required records and any required information for various sources.
- Report to Supervisor any significant issues which may potentially impact tolling operations.
- Follow instructions that ensure the safety and security of all within the tolling environment.
- Complete all required training and adhere to company policies, procedures and standards.
Please note - The responsibilities listed here aren鈥檛 the full picture鈥攂ut they give you a good sense of the role. If you meet the minimum requirements and believe you鈥檝e got what it takes to succeed, we鈥檇 love to hear from you.