Toll Collector

Responsibilities

You’ll play a vital part in keeping people, property, and information safe. That includes:

Role Responsibilities

• Operate lane equipment and manage toll booths smoothly and professionally
• Classify vehicles correctly and process toll payments accurately
• Record and handle cash, prepare deposits, and ensure secure handovers
• Communicate clearly and courteously with drivers, resolving enquiries or escalating when required
• Follow safety and operational procedures to protect yourself and others
• Liaise with the Bridge Control Room and follow instructions promptly
• Report incidents, irregularities, or equipment faults as necessary
• Maintain booth supplies and ensure all equipment is in good working order
• Write clear reports and interpret information effectively
• Uphold high standards of appearance and professionalism at all times
• Welcome and assist staff, visitors, and contractors
• Conduct regular safety and security patrols
• Ensure compliance with regulations, policies, and procedures
• Support emergency protocols, including evacuations and searches
• Remain vigilant, report incidents, and help prevent disruption
• Maintain accurate records of all activities, transactions, and shift handovers

• Maintain excellent customer and cashier duties with precision and professionalism.
• Provide a high quality of customer service at all times, acting as an ambassador for the company.
• Clearly indicate and collect toll payments according to the Toll Schedule.
• Verify vehicle classifications, process receipts, accurate time records for shift handover.
• Protect the integrity of all cash and non-cash payments and complete transactions in a timely manner.
• Ensure credit card procedures are understood and adhered to.
• Complete shift readings and end-of-shift paperwork, ensuring reconciliation of all documents and receipts.
• Maintain accurate cashier paperwork and undertake data cross-check validations.
• Perform housekeeping and routine maintenance in toll lanes and booths.
• Undertake isolation procedures and report unusual occurrences or system failures.
• Maintain equipment and supplies in booth and assist in emergencies as required.
• Maintain required records and any required information for various sources.
• Report to Supervisor any significant issues which may potentially impact tolling operations.
• Follow instructions that ensure the safety and security of all within the tolling environment.
• Complete all required training and adhere to company policies, procedures and standards.

Please note - The responsibilities listed here aren’t the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you’ve got what it takes to succeed, we’d love to hear from you.