Summary:
The VMI Specialist is responsible for overall management, execution, and compliance of onsite contracted customer agreements for Vendor Managed Inventory (VMI) agreement deliverables. Additionally, responsible to assist with the identification of additional value-add and/or complimentary product(s) and/or solutions that maximize customer commitment/partnership and profitability of product and/or service sales.
What You'll Do:
- Establish and foster relationships with the sales department and customers to better understand sales potential and ascertain customer needs
- Effectively execute vendor managed inventory agreement requirements that maximize profitability of product and/or service sales, address market and customer needs and proactively converge upon opportunities within assigned VMI accounts
- Monitor and maintain inventory usage and levels; place and expedite re-orders per defined reorder points
- Scan and replenish customer stock; assist with inventory physical movement and organization, cross reference research, data collection and physical inventory, as required
- Train new hires on VMI process (data analysis, replenishment, etc.)
- Conduct customer onsite assessments, evaluations, and other on-site services as needed
- Monitor customer commitments, communicate potential problems and changes with customers; proactively identify and resolve problems effecting customer satisfaction and/or profit
- Review customer concerns regarding billing, credit and products sold; refer concerns to appropriate departments for investigation and resolution
- Identify and utilize business system, CRM tools, and other vendor tools to support customer quotations and orders
- Assist with VMI and assessment proposals and quotes
- Other duties as assigned
Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.