As a Shift Manager, We will be looking for you to be a highly customer focused individual, who will take responsibility for staff planning, retention and training, health & safety, delivering high levels of customer centricity, contributing to the implementation of operational strategy in line with business objectives, site security, stock integrity and meeting company KPI's & customer SLA's.
You will work with key stakeholders and internal supply chain management to support and implement continuous improvement and sustained changes to maximise efficiency and development of processes.
The responsibilities of the role will be:
- Plan and execute the day to day operational activities ensuring that picks, packs and despatches for customer and distribution (branch) orders are managed effectively.
- Develop and manage relationships with internal customers and third parties to ensure high levels in customer centricity and delivery of service.
- Motivate and develop staff to achieve objectives and comply with Company policies and procedures, addressing any shortfalls in performance.
- Control and monitor costs within area of responsibility e.g. overtime, absence and transport carrier costs.
- Utilise RF and HHT (Hand Held Terminal) capabilities within the system to improve stock placement, accuracy and throughput efficiency.
- Ensure shift KPIs are met, including management of, and weekly/monthly reports are completed in a timely manner.
- Practice and use lean principles to improve processes and remove non value added wastes.
- To facilitate effective communication, across the shift through regular feedback and ensuring team briefs are conducted which ensure all colleagues are informed of site changes and have up to date business information.
- Ensure site security measures are enforced with staff and housekeeping standards, are met and maintained in line with Health & Safety and Quality Standards, taking prompt and appropriate action if any issues are identified.