Key Responsibilities will include:
- Daily Action Plans: Proactively manage aged debt, qualify invoice status, and take appropriate steps to secure payments.
- Customer Engagement: Contact customers to secure payments within agreed terms, achieving maximum cash collection in line with targets.
- Cash Forecasting: Complete monthly cash forecasting, pre-call customers, and escalate high-risk concerns to relevant account owners.
- Dispute Resolution: Collaborate with stakeholders to identify, flag, and resolve disputes promptly.
- Customer Meetings: Schedule and attend meetings to resolve overdue debt issues with the support of account owners and stakeholders.
- Account Management: Place accounts on hold when necessary, review for legal action, and monitor overtrading to mitigate risks
- Communication: Respond to emails promptly, ensuring customer account information is accurate and regularly updated.
- Order Release Requests: Review requests within guidelines and make payment requests to reduce exposure.