Job Title: MSSP Lead
Experience Range: 7+ Years
Location: Bangalore (Hybrid Mode)
We are seeking a skilled and driven MSSP Lead to join our team. This role is vital for ensuring the effective delivery of managed security services, maintaining IT infrastructure, and fostering strong relationships with both internal and external stakeholders. The ideal candidate will bring expertise in cybersecurity, SASE technologies, and operational excellence to support our clients and organizational goals.
Key Responsibilities
Stakeholder Management: Collaborate with internal teams and external partners to align on project objectives, requirements, and deliverables.
IT Infrastructure and Cybersecurity: Oversee and maintain IT systems, enforce security protocols, and ensure compliance with industry standards.
SASE Experience: Implement and manage Secure Access Service Edge (SASE) solutions to enhance security and connectivity for clients.
KPI Setup and Monitoring: Establish key performance indicators, monitor progress, and report on service outcomes regularly.
Solution-Oriented Approach: Identify challenges and deliver effective solutions to meet client and organizational needs.
Independent Work: Operate autonomously, manage priorities, and drive initiatives with minimal supervision.
Client Administration: Handle client onboarding, documentation, and administrative tasks to ensure smooth service delivery.
Security Monitoring and Threat Management: Conduct ongoing monitoring for cyber threats, analyze security incidents, and coordinate timely response actions in line with MSSP operations.
Incident Response: Lead and participate in incident response activities, continuously improving readiness and response procedures for managed security services.
Continuous Process Improvement: Work to enhance MSSP processes and optimize client satisfaction through feedback and operational refinement.