Senior Manager Loyalty Strategy

• Shape the future of Qantas Loyalty by developing our growth strategy and leading high‑impact strategic projects that influence decisions at the highest level.
• Work on complex, loyalty‑wide challenges—from analysing industry trends to designing strategies that deliver both customer value and commercial success.
• Permanent role based at our Mascot Campus

We’ve always been pioneers and today, we’re busy planning for tomorrow. Our loyalty strategy team look to the future to guide the way we innovate, helping us stay relevant and responsive in a changing industry. We’re constantly evolving, and this means the opportunities for our people are endless. In every role there’s the opportunity to embrace personal development and career growth, ownership of projects, and the ability to make an impact.

The loyalty industry is just as complex as it is exciting. In our dynamic environment, strategy across all areas of Loyalty must continually evolve to stay ahead of the curve and ensure we create value for our members, employees, and shareholders. Our Loyalty Strategy team develops the loyalty strategy as well as lead the most impactful projects to continue our stellar growth, defend and develop our program competitive advantage and support our leading position on the market.

We are looking for a Senior Manager Loyalty Strategy, to develop the Loyalty Strategy and lead high‑impact, cross‑functional projects that shape the future of Qantas Frequent Flyer. In this role, you will drive complex, data‑rich analysis of business and industry performance and translate insights into clear, actionable recommendations for the Loyalty leadership team.

You’ll have –

• 7–10 years of professional experience, including at least 2–3 years in a top‑tier or second‑tier external strategy consulting firm
• Bachelor’s degree required; Master’s or MBA highly regarded
• Proven experience in management or strategy consulting with a strong track record of delivering impactful outcomes
• Exceptional strategic development, financial analysis, communication, and project management skills
• Ability to quickly identify key issues, structure project plans, and develop strategic options with confidence
• Ability to navigate complex stakeholder relationships and influence senior stakeholders
• Deep understanding of strategic evaluation and financial modelling techniques
• Demonstrated experience leading strategy projects and managing cross‑functional or virtual teams
• Background in a customer‑focused organisation, with experience translating insights into customer‑centric strategies

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close: Friday 27th March 2026

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.