Manager SME Customer Strategy and Performance

• Shape the future of our SME program by working on high-impact initiatives that make a real difference to our customer proposition 
• Use your experience to drive commercial performance, working with multiple stakeholders in a dynamic business segment  
• Permanent, full-time role based at Qantas Campus in Mascot 

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.  

The Qantas SME team, part of Global Sales & Distribution, drives growth in the dynamic small and medium enterprise segment through innovative product solutions. With a strong focus on the customer, the team delivers value for SME business travellers via the Qantas Business Rewards program and ensuring a best-in-class booking and travel experience. 

As Manager SME Customer Strategy & Performance, you will own the strategic design and evolution of Qantas’ SME product suite and customer value proposition, ensuring it remains class-leading in a highly competitive environment. Drawing on customer insight, market trends and competitive intelligence, you will identify and prioritise opportunities that strengthen the SME proposition, setting clear strategic direction and commercial requirements. You will lead end‑to‑end execution in partnership with teams across Digital, Sales & Distribution, Loyalty, Revenue Management and Technology to deliver high‑impact initiatives. 

You will be accountable for the performance and ongoing health of a large SME product portfolio, defining success measures and tracking outcomes across revenue, share and customer impact. With strong stakeholder influence, you will align cross‑functional priorities, drive consensus and ensure initiatives move seamlessly from strategy through to delivery. Leading a direct report who provides analytical and performance insight, you will enable informed decision‑making and continuous optimisation of the SME proposition. 

You’ll have – 

• 8+ years’ experience in commercial, strategy or performance‑focused roles. 
• Tertiary qualification in Business, Commerce, Economics or a related field. 
• Strong commercial acumen, balancing strategic, financial and technical considerations. 
• Proven stakeholder influence across complex, matrixed environments. 
• Advanced analytical capability, translating data into clear business decisions. 
• Demonstrated people leadership, building and developing high‑performing teams. 
• Experience in revenue management, sales or performance analytics, ideally within aviation or travel. 
• Product ownership experience, delivering customer‑led, commercially effective propositions across multiple channels. 

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Be a part of something special and play your part in the Qantas story – get in touch today. 

Applications close: Sunday 29th March 

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.