Senior Manager Customer & Operations, Global Airports

• Play a key role in shaping the future of airport operations, leading innovative service delivery across a global network.
• Lead high-impact initiatives across global airports, including new market entries, product and aircraft launches, and major events driving operational excellence and seamless customer experiences.
• Permanent, full-time opportunity based in Mascot

At Qantas, we understand our priorities and what needs to be delivered, taking the initiative to keep things moving. Navigating through our complex work environment, we bring teams and individuals together to deliver on our customers’ expectations.

Taking ownership is critical. Whether we’re working individually or as a group, we challenge ourselves to make progress and deliver results. We won’t settle for anything less than the best outcome.

As the Senior Manager Customer & Operations for Global Airports you’ll be responsible for driving the delivery of exceptional airport customer experiences and operational performance across our global network.

You’ll lead the team responsible for the design and implementation of customer service strategies, above and below-the wing operational support frameworks and technology solutions; ensuring alignment with financial, safety, and regulatory outcomes. Working closely with internal and external stakeholders, you’ll oversee the successful execution of airport operations, including new market mobilisations, product and aircraft launches, charter operations and special events.

This role offers the opportunity to shape the future of our global airport operations, with a strong focus on governance, innovation, and continuous improvement.

You will have:

• Extensive operational experience in both ramp and/or customer-facing airport environments, with the ability to lead cross-functional teams independently.
• Strong knowledge of airport-related policies, procedures, and regulatory requirements, with a focus on safety and compliance.
• Proven success in developing and executing complex operational strategies in highly regulated settings, with a focus on continuous improvement.
• Demonstrated project management expertise and sound judgement in problem-solving and decision-making.
• Excellent stakeholder engagement and influencing skills, with a track record of collaboration across diverse teams and business units.
• Commercially minded with a customer and employee-centric approach, anticipating needs and driving proactive solutions.
• Experience in building and motivating high-performing teams in dynamic environments.
• Resilient and adaptable, with the ability to manage multiple priorities, remain calm under pressure, and deliver outcomes in fast-paced operational settings.
• Willing and able to travel as needed to support operational priorities and respond to critical incidents.

Why the Qantas Group?     

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at the Qantas Group. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.      

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.     

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.    
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.    
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.     

The Qantas Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We embrace diversity and encourage applications from people with disability. Candidates will have the opportunity to request support or reasonable adjustments during the recruitment process in order to demonstrate their ability to meet the inherent requirements of our roles. 

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close: Wednesday 1 April 2026