Airports Resourcing and Operations Specialist

• A dynamic and constantly evolving role within the Jetstar Melbourne Airport Operations Team
• Permanent full-time opportunity, working across a 7-day rotational shift roster
• Based at T4, Melbourne Airport

The Jetstar Airports team play a pivotal role in supporting the operational excellence of our passionate, frontline airport team. Creating a safe and enjoyable customer experience is at the heart of what we do. As the Airports Resourcing and Operations Specialist, you will hold multiple responsibilities, including being the key focal point for communication and information provision for multiple internal stakeholders across the group but also externally.

Reporting to the Airport Operations Manager, in this role, you’ll review and optimise resource allocations up to 48 hours in advance, manage day‑of‑operation tasking for our Airport Customer Service (FOH) teams, and work within key KPIs to ensure safe resourcing levels and effective labour cost management. You’ll co‑ordinate aircraft movements in collaboration with JOCC, Engineering, Sydney Airport, ground services providers, and other operational stakeholders, while delivering daily, weekly, and monthly operational and labour reporting to Airport Management. Using data insights, you’ll identify opportunities to enhance operational performance and OTP outcomes and oversee compliance.

To be considered, key skills will include:   

• Significant knowledge of day-to-day coordination, safety management and operational efficiency in the airport services environment
• Excellent communication skills and a strong attention to detail in a fast paced environment with the ability to meet time sensitive deadlines
• Results driven and resilient approach with the ability to achieve goals despite obstacles, setbacks or uncertainty
• Strong problem-solving capability and the ability to remain calm under pressure without losing focus on the bigger picture
• Ability to build effective workplace relationships through developing trust and confidence with others
• Expertise in appropriate application tools and strong computer literacy
• Being a change agent who challenges the status quo and embraces and drives change and continuous improvement initiatives
• Ability to work to a 7 Day Rotational shift roster

Your Life At Jetstar Is Unlike Any Other.

Put the craft in aircraft: There’s a new fleet of A321LR NEO’s waiting for your arrival. Beyond Jetstar, our teams get exposure to projects related to the Qantas Group’s A320/1, B787 and A321 Freighters.

Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.

We’re Jetstar. Let’s takeoff together.

Applications close on Sunday 29th March 2026.