We've always been pioneers, and we're proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing challenging expectations today.
The Manager Workforce Management is responsible for establishing, owning, and continuously evolving the workforce planning product and enterprise planning governance framework across Customer Care & Recovery. This role leads workforce planning for Global Contact Centres, while governing and establishing workforce planning capability for back-office teams.
The role involves establishing and translating strategic workforce plans into real-time operational execution. You'll lead real-time, mid-term and long-term operational performance of workforce management, ensuring resources are deployed effectively to meet service delivery targets. You'll also own WFM systems product strategy and optimisation innovation, proactively identifying and implementing technology solutions that drive step-change efficiency improvements.
This role combines strategic capability building with operational planning excellence. You'll design workforce planning frameworks for operational areas, embed sustainable planning capability that operational teams can maintain, and drive continuous improvement initiatives that deliver measurable cost reductions. You'll provide workforce planning expertise within financial parameters established, partnering with Finance, Operations, Technology, and BPO suppliers to ensure optimal resource allocation and service delivery.
You'll have:
Why Qantas?
You'll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.
There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us鈥攕o that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.
The Qantas employee benefits program offers amazing benefits that extend well beyond travel:
Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.
Be a part of something special and play your part in the Qantas story鈥攇et in touch today.
Applications close: Thursday 2nd April
Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.
Qantas Group
https://careers.smartrecruiters.com/QantasGroup