The purpose of this job is to provide ongoing support and maintenance of the
company鈥檚 retail technology systems.
1. Investigate escalated issues by gathering and analyzing additional
information
2. Administer and support retail systems hardware and software including
point of sale (POS), inventory, cash office, fueling, loyalty, and quick
service restaurant (QSR)
3. Manage and package software releases from various sources for the
purpose of deployment
4. Test new versions of retail software and coordinate installation in stores
5. Coordinate with all departments regarding accuracy of polling and data
capture, and rekeying of missed sales transactions
6. Direct second level support in troubleshooting and resolving all retail
system issues escalated by internal business partners
7. Collaborate with vendors to identify and resolve current bugs and issues,
and introduce new functionality
8. Setup and testing of new business requirements within the retail system
environment
9. Maintain test software and hardware environments
10. Maintain deployment software, maintenance, patching, and training
documentation
11. Creation and maintenance of operating system (OS) image
12. Manage the deployment of OS updates and security requirements
13. Model behaviors that support the company鈥檚 common purpose; ensure
guests and team members are supported at the highest level
14. Ensure all activities are in compliance with rules, regulations, policies, and
procedures
15. Complete other duties as assigned
Team
Pilot Company
https://careers.smartrecruiters.com/PilotCompany