Patient Service Rep ICC Full time

The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine, adherestothe organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevantpolicies,procedures, guidelines and all other regulatory and accreditation standards.
The Patient Service Representative supports the service area by checking patients in and out ofappointments.This role will consistently demonstrate exemplary customer service when assisting patients andguests.

Responsibilities:
Communicates with patients and guests including greeting them upon arrival, confirming identityandproviding necessary information related to their visit.
Completes check-in/out functions as directed.
Confirms and updates patient identification and demographic/insurance information.
Completes patient registration as needed.
Obtains patient consents/authorizations.
Collects co-payments, past due balances and point of service payments.
Posts payments, process billing information and perform “end of day” cash drawer closing.
Keeps waiting area clean and comfortable.
Informs patients of any delays or changes in appointment status.
Schedules appointments as necessary.
For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
May perform other duties as assigned.