Engagement Manager - Offshore

The main responsibilities of the role are as follows:

• Being able to analyse and benchmark customer’s data-set to drive insights for ongoing operations

• Experience on end user computing common issues and proper ways to solve it for enterprises

• Maintain healthy operations of customer’s Nexthink instance, in terms of product upgrades and healthy consoles

• Analyse customer needs, goals, strategic plans and constraints in order to advice the best possible use of Nexthink

• Provide actionable insights to customers and automation opportunities

• Be part of customer’s internal processes

• Support customers’ initiatives on Nexthink areas of operations

• Ability to build content based on customers’ requirements and collaborate with specialized team for advanced content build

• Provide new insights to integrate Nexthink with existing solutions and internal processes;

• Work against a set of Service Levels (SLs)

• Stay current on product development/releases to a level required for the above activities;

• This position requires 10% travel to headquarter for training purpose.