Our Service Management Practice delivers infrastructure support services to several clients, across multiple sectors. The current Service Delivery team is approximately 20 strong and offers prospective candidates with the opportunity for significant recognition, exposure to the latest services and technologies and career development, across multiple business areas.
Our Change Analyst are typically responsible for the facilitation and governance of the Change Management processes, including the analysis, QA and management of change requests within the Service Management toolsets.
The team is consistently looking to review and evolve current ways of working, this is a great opportunity to contribute and help drive change in the way the function operates, ensuring best practice processes are adopted and service management tooling fits the teams' requirements.
The role is primarily Leeds based however our Change Analyst are expected to work at our client locations as and when required.
Key responsibilities
- Effectively manage the end-to-end change lifecycle and identify and document continual improvements.
- Act as the central point for change submissions and day to day management of change requests.
- Arrange, chair, record and distribute change details and minutes from the weekly Technical Review, Change Advisory Board (CAB) and Emergency CAB meetings.
- Identification and allocation of relevant change approvals.
- Conducting & verifying post implementation reviews, investigating issues arising out of change implementation.
- Reporting of change to both internal and customer management teams.
- Production of Change Approval Board (CAB) and Forward Schedule of Change (FSC) reports & minutes.
- Participate in internal & customer end-to-end user groups to improve the efficiency of future deliveries and business processes.
- The Change Analyst will drive continuous improvements to the quality and efficiency of the change management process.
- Ensure operational teams adhere to our quality standards within the IT Service Management toolsets.
- Production of customer communication for system changes.
- Comprehensive daily, weekly and monthly reporting for Change Management.
- Documentation and ownership of the Change Management processes.
- Key Stakeholder management and collaborative working with clients and suppliers.
- Supplier engagement/management within a SIAM environment including liaison with other Netcompany business units and support services.
- Support the Service Improvement in transitioning IT Services to an ITIL 4 compliant and ISO20000 accredited service.
- Provide Input into the monthly reporting pack for Change Management