REQUIREMENTS:
Experience: 7.5+ years
8+ years of experience in business analysis with a strong focus on CPQ, Salesforce, and enterprise applications
Proven experience in gathering, documenting, and managing complex business requirements and translating them into functional solutions
Strong understanding of CPQ processes including pricing, quoting, contracts, and revenue workflows
Experience working with Salesforce (preferably Salesforce CPQ) and integration with SAP systems
Deep knowledge of end-to-end business process flows involving services operations and finance integrations
Hands-on experience with Agile methodologies, backlog management, and tools such as Jira
Ability to create detailed BRDs, user stories, process maps, and functional design documents
Strong analytical and problem-solving skills with the ability to simplify complex business scenarios
Experience collaborating with cross-functional teams including business stakeholders, developers, architects, and QA teams
Familiarity with SAP process flows related to billing, materials, finance, and service management
Excellent communication and stakeholder management skills, with the ability to work across global teams
Experience in process mapping, process optimization, and continuous improvement initiatives
Exposure to large-scale transformation or digital implementation programs
Ability to support deployments, training, and change management activities across regions
Customer-focused mindset with the ability to align solutions with business outcomes
RESPONSIBILITIES:
Gather, analyze, and document business requirements across CPQ and Services operations including work orders, contracts, scheduling, installed base, service plans, logistics, and finance integrations
Translate business needs into functional specifications, user stories, acceptance criteria, and process flows
Challenge assumptions and simplify complex requirements to ensure measurable business value
Create and maintain Business Requirement Documents (BRDs) and functional design documentation aligned with capability standards
Manage and refine functional Jira stories ensuring clarity, completeness, and alignment with business objectives
Act as a Subject Matter Expert on end-to-end business process flows, including integrations across CPQ, Salesforce, and SAP systems
Ensure alignment between CPQ/Salesforce capabilities and SAP processes, including validation of data models, interfaces, and business rules
Perform impact analysis for enhancements and changes affecting integrations and downstream systems
Collaborate with SAP functional teams, architects, and integration specialists to resolve design gaps and ensure consistency across platforms
Support Capability Owners in backlog prioritisation based on business value, dependencies, and deployment readiness
Facilitate backlog refinement sessions, sprint planning, and PI planning for CPQ and Field Services capabilities
Act as a liaison between business stakeholders, product owners, architects, developers, QA teams, and regional deployment teams
Support transformation initiatives and contribute to governance forums and service transformation discussions
Work closely with country teams to gather feedback, validate requirements, and ensure successful solution adoption
Map, analyse, and optimise end-to-end CPQ and service processes, identifying inefficiencies and improvement opportunities
Drive continuous improvement and process harmonisation across regions
Support deployment activities by providing functional expertise, training materials, FAQs, and implementation guidance
Gather post-deployment feedback and contribute to continuous enhancement of CPQ capabilities