Position Overview:
The position is responsible for contacting potential guests by telephone to sell a discounted holiday package. Employ an empathetic, listening, problem solving approach to overcoming objections and persuade the guests to attend the preview presentation.
Key Responsibilities:
- Follow a scripted presentation to ensure accurate communication to potential guests and to maximize the number of preview package sold / presentations booked / A-Exchange promotion activities or any other related projects.
- Support the customer鈥檚 decision to purchase and travel on the Holiday Discovery Package by sharing benefits and reinforcing the fun and rewarding aspects of the package.
- Ensure all guests meet the qualifications and details of participation of each offer as set forth by AVC and ensure timely and accurate documentation of such.
- Ensure All customer details updated in Salesforce system.
- Effectively manage Company assigned leads for maximum conversion to preview package sales, including 210 minutes talking time per day and according to the company regulations on the number of valid pass-hours.
- Perform clerical or other reasonable duties requested by the Shanghai Call Centre management team.