The key responsibilities for this position are:
- To anticipate guest needs, and handle guest inquiries in a helpful and attentive Minor Hotels manner.
- To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotels properties.
- To have a comprehensive knowledge about Opera system including but not limited to Front Office function, Profile and Cashiering.
- To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Minor Hotels at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotels experience.
- To develop a close and harmonious working relationship with all hotel departments.
- Be prepared to assume other duties or responsibilities as requested by management.
- Conduct daily shift briefings/meeting鈥檚 and pass on all information to team-members.