We are seeking an exceptional Rooms Division Manager to lead and elevate all room鈥憆elated operations at our luxury resort. This role ensures flawless guest experiences, adherence to LQA standards, and world鈥慶lass operational excellence across Front Office, Housekeeping, Guest Relations, and related departments.
- Champion outstanding guest relations, ensuring all enquiries, requests, and concerns are handled with exemplary professionalism.
- Guarantee personalised VIP and long鈥憇tay guest experiences, including personal welcomes and seamless check鈥慽ns.
- Maintain a highly visible presence during peak service hours, ensuring service delivery aligns with LQA benchmarks, brand standards, and luxury positioning.
- Conduct regular room and public area inspections, ensuring adherence to cleanliness, maintenance, and brand standards.
- Keep current with promotions, operational communications, and market trends to anticipate guest expectations and elevate service quality.
- Foster proactive guest engagement to strengthen public relations and enhance overall satisfaction.
- nsure all Rooms Division services operate with efficiency, courtesy, and consistency, strictly aligned with the Operation Manual, Brand Standards, and LQA standards
- Serve as the Rooms Division representative on the Executive Committee, contributing to strategic planning and cross鈥慸epartmental coordination.
- Continuously assess and refine operational procedures to drive world鈥慶lass standards and exceptional guest experiences.
- Collaborate closely with Sales, F&B, and other departments to manage groups, VIPs, and FIT arrivals seamlessly.
- Work with the Sales Manager on demand management, booking optimisation, and conflict resolution.
- Provide detailed room sales reports, forecasts, performance insights, and recommendations for revenue improvement.
- Strengthen relationships with travel agencies, business partners, and key stakeholders to drive business opportunities.
- Conduct thorough inspections of guest areas to ensure impeccable resort presentation.
- Lead regular divisional meetings to ensure alignment, coordination, and operational excellence.
- Maximise room sales and revenue through strategic inventory and availability management.
- Drive a sales鈥憃riented culture within Front Office teams, ensuring all colleagues understand revenue opportunities.
- Communicate transparently with senior leadership on risks, opportunities, and departmental performance.
- Oversee the development and regular updating of the Departmental Operations Manual, ensuring all policies and procedures remain current and effective.
- Lead the preparation of the annual Rooms Business Plan, aligning divisional objectives with hotel strategy and employee needs.
- Work closely with the Hotel Manager to prepare, manage, and optimise the Rooms Division budget, ensuring financial targets are met without compromising quality.