The Opportunity: The American Girl New York City retail store is looking for a dynamic individual as a Asset Protection (Lead), who is committed to maintaining a safe environment for American Girl customers and employees, as well as, safeguarding company assets. The individual we seek is able to multi-task, has outstanding communication skills, and exhibits a high level of compassion and understanding while maintaining a professional detachment.
What Your Impact Will Be:
- Maintain safe environment for American Girl customers/guests and store employees by monitoring/correcting safety concerns and controlling/guiding customer traffic when needed.
- Provide external and internal customer service in a positive, friendly and professional business manner and the skill set to diffuse escalated situations.
- Prevent the loss of company assets through surveillance, conducting employee package checks and trash checks and is knowledgeable of civil and criminal laws pertaining to retail security.
- Serve as a safety mentor for store employees; lead by example.
- Demonstrate an awareness and understanding of all company, store and department policies and procedures. Additionally, coach and advise Asset Protection Associates of the execution of their responsibilities.