Job Description

Resolve the daily technical issues reported by end users in the company
Make effective use of ticketing system to record, track, and follow-up on open incidents and ensure resolution is set within the SLA’s
Troubleshoot problems with laptops, desktops and other equipment and perform hardware replacements or upgrades as needed
Provide technical support for Microsoft Windows operating systems and applications, Email, and custom Manitoulin applications and portals
Provide training on new and existing applications as required
Working with the Infrastructure group when required
Create how-to documentation to assist people with various computer tasks
Assist with or lead team initiatives
Physically install and deploy new equipment as required
Be available for flexible hours when required
Scheduled to work on-call
Maintain asset and system records
This is an In Office position
Other duties as assigned

About Manitoulin Group of Companies

Manitoulin Group of Companies