If youâre passionate about helping others navigate technology and thrive in a dynamic, hands-on IT environment, KPFF has an exciting opportunity for you. Weâre seeking a full-time End User Analyst to join our downtown Seattle office, where youâll be the go-to resource for desktop support and daily tech troubleshooting. This MondayâFriday role (8AMâ5PM) calls for strong communication skills, a proactive mindset, and a willingness to learn through experience. As part of KPFFâs commitment to excellence and innovation, youâll play a vital role in supporting our teamâs productivity and contributing to a collaborative, growth-oriented workplace.
Responsibilities:
- Perform onsite analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
- Track inventory and purchase desktop hardware and related products.
- Collaborate with client manager and Tier 2 IT support to fix advanced issues.
- Daily support of site-specific network and workstation operating systems, workstation connectivity, workstation and peripheral hardware, and end-user applications.
- Proactively test new or enhanced applications including systems upgrades, mobile devices & apps, productivity software and provides feedback to the IT Service Desk Manager.
- Assist Senior IT Staff with complex network issues, studies, and analysis. Provide âhands onâ assistance to any issues.
- Maintains efficient and up to date deployment workflows and checklists for all desktop and laptop systems
- Consistently produces trouble tickets and resolutions documentation of all work processes.