We're looking for an enthusiastic and detail-oriented IT Intern to join our Information Technology team in Troy, United States. In this role, you will gain hands-on experience supporting our IT infrastructure while working alongside experienced professionals. This internship offers an excellent opportunity to develop your technical skills, learn industry best practices, and contribute meaningfully to our organization's technology operations.
- Assist the IT team in troubleshooting and resolving technical issues reported by employees.
- Support the installation, configuration, and maintenance of computer hardware, software, and peripheral devices.
- Provide basic technical support for internal software applications, systems, and user accounts.
- Assist with routine network and server maintenance tasks under the supervision of senior IT staff.
- Participate in IT projects and initiatives, including system upgrades, deployments, and technology rollouts.
- Document, track, and update IT support tickets, ensuring accurate records of issues and resolutions.
- Help maintain IT documentation, including procedures, user guides, and system configurations.
- Stay informed about emerging technologies and industry trends to support continuous learning and development.