The Consultants are required to proactively interact with their own team and Global Unified Support, to resolve customer issues by providing the best suited solutions and to build customer satisfaction. They are expected to cooperatively engage and focus to commit towards the defined SLA, MBO and KPI targets to provide the “Moment of Service’ for IFS customers by being effective and efficient.
As a consultant – Business Applications, you will be responsible for core activities including;
Applies sound industry and cross-product knowledge to solve customer issues of medium complexity.
Demonstrates deep knowledge of IFS processes and tools.
Ensures quality service delivery, partners on team goals, and manages timely resolutions within SLA/OLA standards
Takes initiatives to meet team goals and ensures efficient issue resolution.
Executes planned maintenance and improves customer satisfaction
Ensures meaningful and professional communication, meeting customer expectations.
Assists in training colleagues on domain-specific knowledge and tools.
Actively participates in knowledge-distribution activities and addresses documentation gaps
Expands internal and external networks, acting as a reference point within the team.
Takes on additional obligations and contributes to business development events.
Identifies opportunities for process enhancements and proposes improvements.