Supervises: Project Managers, Office Supervisors, Office Business Development Manager (if assigned), Office Business Sector/Division Leaders, Administrative Staff
Position requirements: Must be driven to proactively improve the day to day operations, production, services, quality and efficiencies of the office. Should be client service and staff oriented. Must be driven to continually and proactively improve the office's position across operational and financial measures.
Summary description of duties and responsibilities: In general, drives the office’s performance and long term sustainability. Overall mission is to make sure the office thrives, improve efficiencies, improves quality, improves services and maintains profitability for the success of the office and in turn company.
- Oversees, monitors staffing, resources, business development, opportunities and reports on office operations.
- Identifies and resolves existing and potential operational and performance deficiencies.
- Assists other offices in cross office work share or needed resources if possible.
- Anticipates and tracks staffing needs of the office identifying peaks and valleys.
- Responsible for the company/office enforcement of product standards and procedures (i.e. Drawings, ACAD, Plans, Reports, Specifications, QA/QC procedures, policies, time sheet, accounting standards…)
- Assists Project Managers/Supervisors in staffing, resources and project needs.
- Supports the Project Managers in their budget responsibilities, invoicing, and staff management.
- Promotes, supports, and monitors effective project management practices and training.
- Establishes Project Manager’s expectations of project performance (i.e. deadlines, coordination, WIP/AR, profitability…), including client satisfaction levels.
- Establishes consistent expectations and responsibilities of all Project Managers
- Develops and implement office business/market plans and budgets.
- Establishes and monitors individual performance goals
- Serves as a liaison between Corporate and office staff to facilitate operations and communication between the two.
- Supervises and manages Administrative staff in the office
- Supports, encourages and troubleshoots intra-office relationships and cooperation
- As the Office Manager, you will contribute to the growth of the organization by identifying, pursuing, and supporting new business and project opportunities.