We are seeking an enthusiastic and customer-focused Customer Service Rep to join our team in Montpelier, United States. As the face of our organization, you'll play a crucial role in ensuring customer satisfaction through professional and friendly interactions. This position offers an exciting opportunity to make a real difference in our customers' experiences while working in a dynamic and supportive environment.
- Serve as the primary point of contact for customer inquiries, providing prompt and accurate information
- Handle customer complaints and concerns with empathy and professionalism, working towards positive resolutions
- Process orders, returns, and exchanges efficiently while maintaining attention to detail
- Collaborate with other departments to ensure customer needs are met and issues are resolved in a timely manner
- Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers
- Document customer interactions and update customer records in our CRM system
- Identify and escalate complex issues to appropriate team members or management when necessary
- Participate in team meetings and training sessions to continuously improve customer service skills
- Contribute to the development of customer service best practices and standard operating procedures
- Meet or exceed established performance metrics and quality standards