Main Duties and Responsibilities
- Deliver an exceptional experience to every prospect, member and guest ensuring every interaction is utilised as a sales and retention opportunity.
- Proactively drive membership sales, renewals, upgrades, and secondary spend including food & beverage, retail and fitness product sales.
- Convert enquiries into memberships through confident objection handling, needs based selling and effective follow up.
- Support member retention by building strong relationships, identifying at risk members, and recommending relevant products and services to enhance member experience and results.
- Conduct tailored tours of the Gym linked to the individual鈥檚 specific goals and upselling based on matching their needs to our facilities and services offered.
- Consistently achieve and exceed individual and club KPIs
- Be a competent key holder of the club when required, ensuring smooth opening, closing and shift coverage.
- Learn, utilise and master our membership software and other systems (training provided).
- Act as a trusted brand ambassador, promoting and taking part in current Fitness Challenges, Class concepts, and our Workout Wednesday initiative to drive engagement and participation.
- Support operational excellence by taking an active role in maintaining high standards of cleanliness and hygiene, gym floor presentation, ensuring the club is always looks great and above expectation
- Support the Head Coach where needed with gym resets and ad-hoc fitness related tasks on and off the gym floor.
- Knowledgeable about the products and services on offer.
- Handle member queries and complaints professionally escalating to a manager where required.