We are currently looking for IT Service Desk Analysts to join our team. If you are looking to kick-start a career in tech- this is the perfect opportunity to gain knowledge and qualifications to grow your career.
- Taking responsibility of IT support queries that come from our Head Office, Warehouses and Retail globally.
- Providing a broad range of IT support via our contact centre and ticketing systems.
- Providing face to face support to end users and support to Infrastructure Manager when working at the office “Tech Bar” for hardware and software issues.
- Assist on any other assignments as directed by immediate superior as and when required.
- Assisting the wider IT teams with preparation of hardware/software
- Troubleshooting and proactively managing ticket queues.
- Escalation of challenging issues to senior team members when necessary.
- Writing technical documentation and knowledge articles.
- Self-motivated and proactive in upskilling individual self.
- Working on a rotation shift pattern on the hours of 4am to 1pm, 7am to 4pm and 9am to 6pm.
- Working on weekends and public holiday based on rotation.
This is an office-based role. WFH allowed for 4AM (with allowance) and Weekend Shift.