Lead the overall management of the Paddle Club, ensuring smooth and efficient operations across all departments.
Develop and execute strategies to drive membership growth, retention, and satisfaction, aligning with the club’s business goals.
Oversee the planning and execution of events, tournaments, and coaching programs, ensuring they are well-organised and deliver value to members.
Manage the club’s budget, monitor financial performance, and implement initiatives to drive profitability.
Ensure the highest standards of facility maintenance, cleanliness, and safety, providing a top-tier experience for all members.
Recruit, train, and manage a high-performing team, fostering a positive, motivating, and customer-focused work environment.
Handle member inquiries, feedback, and complaints with professionalism, ensuring quick resolution and member satisfaction.
Build and maintain strong relationships with members, staff, and the local community to enhance the club’s reputation and reach.
Stay informed about industry trends and competitor activities, adapting strategies as needed to maintain a competitive edge.
Report regularly on club performance, providing insights and recommendations to senior management.

General Manager - New Club Opening

Job Description