Deliver outstanding customer service, offering expert advice on suits, jackets, trousers, shirts, and formalwear
- Conduct measurements and fittings, providing recommendations for the perfect fit
- Drive sales performance, upselling and cross-selling to maximise revenue
- Maintain high visual standards and ensure the concession always reflects brand quality
- Support stock management, including replenishment, size checks, and maintaining stock integrity
- Actively contribute to team targets and KPIs, including conversion, UPT, and average transaction value
- Stay up-to-date with product knowledge, trends, and tailoring techniques
- Uphold Frasers’ and Threadologys’ standards, processes, and operational policies