Sales Office Administrator (9 Month Maternity Cover)

To provide efficient administrative and customer service support within the sales office, ensuring customer enquiries and orders are handled promptly and professionally. This role plays a key part in maintaining strong customer relationships and supporting daily sales operations.

Key Responsibilities

• Manage and monitor the customer service inbox, responding to queries in a timely and professional manner
• Provide live chat support to customers, assisting with enquiries in real time
• Process and input customer orders accurately onto the system
• Answer incoming customer service calls and deal confidently with enquiries
• Provide general administrative support to the sales team
• Maintain accurate customer records and documentation
• Escalate complex issues to the Sales Manager where appropriate
• Ensure high standards of customer service are maintained at all times

This role is a 9 month fixed term contract with possibility to extend to 12 months.

This is a term time only position, working 4 days per week, 8.30am - 5pm.