Assistant Shop Manager - Vivacity Kuching

• Assist to lead, train, motivate and manage outlet team in delivering best services in all departments.

• Assist to ensure all team members observe and practice company’s policies and rules & regulations.

• Assist to lead and work with the team to achieve monthly sales target of the shop.

• Assist to monitor stock delivering & processing.

• To ensure all Operational and Customer Service SOPs are followed within the shop.

• Manage and monitor product display arrangement as VM guideline as assigned by Shop Manager.

• To conduct daily morning briefing and provide products knowledge training/ info and updates of policies.

• Manage and supervise all team members in the shop and attend to customer enquiries.

• Handle the overall shop operations and ensure consistency in the standard of retail operations in the absent of the Shop Manager.

• Assist to monitor and liaise with respective departments on maintenance and cleanliness of shop premises.

• Assist in stock take (routine, ad-hoc & annual) as and when required.

• Working together with Shop Manager in reviewing and keeping track of sales (set daily target and ensure achievement of sales target).

• Having daily effective and clear official communication with Head Office and relevant departments to ensure smooth operations needs are met and people related matters are tackled.

• Review and appraise staff performance to identify talents and retain staff.

• Assist to ensure accurate tills report and cash collection.

• Implement/execute sales & promotion plans as and when required.

• Support Shop Manager to act on suspicious activities within the premises.

• Any other legal assignments requested by management from time to time.