Interpret customer and sales representative order requirements and enter the information into the Oracle system.
Ensure that orders entered onto the Oracle system are assigned the correct shipping date.
Detect and correct inconsistencies or errors before releasing the order for processing.
Maintain open orders according to established procedures and work instructions (e.g., CB, MK orders).
Communicate with customers to clarify and correct information provided in orders using predefined templates (Order Entry Callbacks).
Include promotional programs and offers (BID, PROMOS) provided to customers during order entry in the system.
Follow the procedures of our quality system in the daily performance of duties.
Ensure that the documentation used daily is in perfect condition and up to date.
Perform daily reviews of open orders, follow up on internal ones, and be specific in order notes (reason why the order is open – “Unbooked report”).
Confirm orders with customers, resolve price discrepancies or questions, and respond to inquiries related to order status.
Follow up on orders requiring changes or cancellations.
Correct errors detected in already registered orders (post-booking and PPMs), collaborating with involved areas to ensure modifications comply with established processes.
Register new addresses for already established accounts.
Conduct internal audits of customer orders.
Record performance indicators in individual metrics, focusing on productivity and quality (standard, CFs, and PPMs).
Attend informational and training meetings related to new products, processes, etc.
Support the follow-up and investigation of complaint orders (CFs) as required by corporate or Nogales customer service.
Participate in audits established by the quality management system.
Promote improvement activities and projects applicable to the area.