Employee Support & Queries
- Act as a central contact point for employee questions (in person, email, phone or other channels).
- Provide guidance and directions on workplace processes, policies, and facilities.
- Assist with spare uniform requests, distribution, and stock control.
Operational Support
- Track and manage relevant operational signalling requests within the team’s scope of responsibility.
- Conduct regular floor walks to maintain visibility and accessibility.
- Support in handling walk-in queries and urgent issues, escalating emergency cases to relevant people or departments as appropriate.
- Maintain daily shift reports and support routine documentation needs.
- Assist with administrative tasks and operational reports.
Facilities & Workplace Upkeep
- Monitor and report faults, damages, and upkeep needs in office and common areas.
- Support microclimate-related needs (e.g., temperature, ventilation reporting).
Employee Transport & Accommodation
- Act as a liaison with transport providers to coordinate employee transport needs.
- Support new employees’ queries related to accommodation and airport/hotel coordination.
Collaboration & Escalation
- Cooperate with other operational teams (e.g., Scheduling, Shift Administrators, OOM, HR, Facilities, etc.) to ensure seamless processes.
- Escalate complex or critical cases to the appropriate team or management level.