The Business Solutions Lead oversees the Business Support Team and provides formal supervision and strategic guidance for key business applications and data capabilities across the U.S. Food network. Reporting to the Associate Director of IT Solutions, this role manages the business analytics, application administration and business-to-business integration work streams. The role proactively identifies risks, monitors progress across all Business Support Team projects, and manages escalations and communication as needed.
This position works closely with laboratories and business leaders to understand operational needs and evolving priorities.
MAIN RESPONSIBILITIES
Provide formal supervision and direction to the Business Support Team, including performance management and team development.
Conduct workload planning, resource allocation, and capacity management to ensure predictable delivery of commitments.
Ensure Business Support Team initiatives follow established roadmaps by identifying risks, tracking progress, and managing escalation and communication.
Oversee the delivery, optimization, and support of core applications, data driven solutions, and B2B integrations.
Serve as the primary liaison for labs and business stakeholders regarding solution strategy, system needs, and operational priorities.
Translate business strategy and lab requirements into actionable plans and solution direction.
Ensure business processes and system requirements are clearly defined, documented, and aligned with standards.
Drive process improvements to enhance efficiency, data quality, user experience, and operational reliability.
Evaluate risks, dependencies, and constraints across work streams and implement mitigation strategies.
Support intake and prioritization of enhancements, incidents, and new requests based on value, capacity, and strategic fit.
Facilitate communication across ITISC infrastructure, security, QA, development, and global application teams.
Review team deliverables such as requirements, solution proposals, and documentation for quality and alignment.
Ensure system documentation, workflows, and operational procedures are properly maintained.
Promote continuous improvement of processes, templates, and tools within the Business Support Team.
Support change management activities, including communication, training coordination, and readiness reviews.
Promote effective use of data and analytics, supporting the adoption and improvement of Data Driven tools.
Track and report project milestones, risks, and team metrics.
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