Collections Specialist - Eurofins Environment Testing - Barberton, OH

The Collections Specialist is assigned an account portfolio and is responsible for reviewing and evaluating the status of client accounts within the portfolio.  The person in this role will be responsible for contacting clients for payment of past due invoices and researching and resolving conflicts that result in the client delaying payment; as well as working with accounts as directed by the collections manager and within collections policy. The person in this role will also be responsible for communicating account issues and compiling reports for use by management in making critical client account decisions as well as maintaining excellent internal and external customer service. 

Position is 1st Shift, M-F 7am – 3:30pm. This is primarily a remote position but MUST be local to Barberton, OH and able to work onsite when needed. Training will be onsite.

Essential Duties and Responsibilities:

• Monitor and maintain accounts within assigned portfolio (large accounts). 
• Contact clients via verbal and written communication for payment of past due invoices.
• Provide information and/or documentation to both internal and external clients.
• Interact with Collections Manager and Operation Designees to resolve client issues.
• Maintain current and accurate account notes in collections software
• Provide updates on accounts to Collections Manager, Operations and Sales as needed.
• Work daily follow up queue in collections software.
• Notify the Collections Manager of negative payment patterns.
• Facilitate and/or attend conference calls specific to collections activity on client accounts.
• Resolve cash discrepancies on client accounts by research in Oracle of payment application.
• Process credit card payments.
• Complete side projects/ task as assigned by Collections Manager
• Additional duties as assigned