Position Overview:
Softlines Technical Manager is responsible for providing expert Product Integrity Technical Support to both internal and external stakeholders. This position entails serving as a technical leader, sharing knowledge, and ensuring efficient and professional handling of daily client requests, issues, and complaints. Additionally, this role facilitates effective communication between clients and the Eurofins global network while administering relevant programs to ensure compliance, safety, and quality in Softline products.
Key Responsibilities:
- Technical Support & Guidance
- Provide expert advice on testing protocols, procedures, and results to address customer inquiries.
- Troubleshoot technical issues and collaborate with internal teams to offer effective, timely resolutions.
- Serve as the technical liaison between clients and the Eurofins global network, ensuring clarity and consistency of information.
- Regulatory & Compliance
- Stay informed of current regulatory, safety, and quality performance requirements (e.g., CPSIA, Prop 65).
- Communicate relevant regulatory updates and compliance guidelines to clients and internal teams.
- Client Collaboration & Development
- Assist clients in developing and updating specifications and procedures for both new and existing products.
- Participate in retailers’ seasonal product line reviews and product development meetings to identify potential issues and offer technical recommendations.
- Support clients on special projects, including system updates and material development procedures, and assist in training their teams.
- Training & Knowledge Sharing
- Facilitate periodic training sessions for internal business development (BD) teams, providing technical updates and best practices.
- Attend scientific workshops, seminars, and corporate training sessions to expand expertise across diverse product categories.
- Offer technical and safety presentations to clients as needed.
- Cross-Functional Engagement
- Collaborate with cross-functional teams (e.g., Sales, BD, Operations) to align technical services with overall business goals.
- Leverage technical expertise to identify new service opportunities and support business growth.