The Lead for Special Handling will provide the additional oversight required for staff training, handling of Clinical Affairs, R&D, and problem (TIQ) specimens. This role leads the Specimen Processing and Referral Department. Functions as the major communication link with the Customer Care unit, analytical processing departments and reference laboratories. Distributes the work to the technical areas of the laboratory. Other duties may be assigned. The Lead for Special Handling will provide the additional oversight required for staff training, handling of Clinical Affairs, R&D, and problem (TIQ) specimens. This role leads the Specimen Processing and Referral Department. Functions as the major communication link with the Customer Care unit, analytical processing departments and reference laboratories. Distributes the work to the technical areas of the laboratory. Other duties may be assigned.
Responsibilities:
- Manager daily operations within the Specimen Processing and Referral Department, ensuring seamless execution of processes and timely delivery of results and error resolution.
- Oversee multiple functions in specimen processing, referrals, test inquiries, aliquoting issues and fosters a collaborative environment that encourages employee involvement and growth.
- Implement, modify and drive Standard Operating Procedures (SOPs), Business process improvement, Special Projects, and initiative according to Boston Heart Diagnostics guidelines, driving continuous improvement and excellence.
- Handle/resolve ‘LabOps’ tests.
- Oversee TIQ specimen handling and resolution.
- TNP tests for STAB, QNS and incorrect sample TIQs.
- Oversee Add-on request processing.
- Train and support staff throughout daily operations.
- Demonstrates and conveys a thorough understanding of how all the functions in Specimen Processing work together during training session.
- Demonstrates and conveys a thorough understanding of how Specimen Processing impacts the testing laboratory during training sessions.
- Ensure all training and competency documents are complete and up to date and might be called upon to answer questions during an inspection.
- Perform all routine functions of the department.
- Demonstrates proficiency and understanding of all job duties and SOP’s related to the Specimen Processing Department.
- Assist Supervisor/Manager in review of QC records and development, tracking and display of QA metrics.
- Responsible for providing Supervisors with appropriate feedback when problems arise including progress reports on all new employees
- Ensure direct communication with QA department to ensure all CAP and CLIA regulations are followed and documented accordingly.
- May conduct process and compliance audits as needed.
- Responsible for maintaining a written training program and developing training as needed
- Called upon occasionally to attend additional meetings and training sessions as needed by department leadership.
- Completes all required written documentation, legibly and within the assigned timeframe.