Job Description

Serve as an integral member of the Operations team, providing front-line support to job seekers
Greet clients and manage the reception area to ensure a welcoming, professional first impression
Conduct client outreach and schedule appointments efficiently and accurately
Quickly assess job seeker needs and guide individuals through appropriate employment and career services
Provide an overview of career center programs and services, directing job seekers to the right resources promptly
Deliver social service referrals based on individual job seeker needs
Support job seekers in the resource room, with a strong focus on encouraging and empowering self-service and use of available tools
Assist with outreach to individuals on the Unemployment Compensation Exhaustee list
Screen and direct incoming calls in a professional and courteous manner
Maintain accurate referral logs and documentation

About Equus

Equus