Conducts surveillance of childcare activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and procedures and adherence to contract requirements
Implements a continuous quality improvement process through the continuing review of operations and administrative systems
Evaluates internal reports and provides all required monitoring documents
Develops and implements continuous quality improvement processes
Reviews data entry in TX3C and verifies accuracy of customer eligibility
Communicates effectively with management and staff, using good judgment and diplomacy
Documents case managers are performing timely and accurate case management activities in all required systems
Ensures performance reviews of caseload conform with State guidelines on all outlined indicators