Key Responsibilities
Front Desk & Customer Service
- Greet all visitors with professionalism, warmth, and a customer-centered approach.
- Check in participants, employers, and visitors and direct them to the correct staff or partner agency.
- Provide accurate information regarding SC Works services, workshops, job search resources, and partner programs.
- Manage lobby flow to ensure a welcoming, organized, and safe environment.
- Maintain confidentiality and follow WIOA, SC Works, and Equus policies for customer service and PII.
Administrative & Operational Support
- Answer multi-line phone calls and respond to inquiries via phone and email.
- Maintain the SC Works lobby resource notebooks and keep all information up to date.
- Keep lobby screens updated with current announcements, job fairs, hiring events, partner events, deadlines, and community resources.
- Assist staff and partners with printing, scanning, copying, or directing customers appropriately.
Outreach, Communications & Media
- Develop flyers for center events, partner activities, hiring events, workshops, and community programs.
- Create short promotional videos to highlight:
- SC Works services
- WIOA success stories
- Center activities and events
- Partner programs
- Design social media鈥搑eady graphics using creation tools such as Canva, Biteable, or similar platforms.
- Coordinate with WIOA and partner staff to promote events, ensuring outreach materials are accessible and professionally presented.
Data Tracking & Reporting
- Track foot traffic, referrals, workshop attendance, and other metrics using Excel.
- Maintain accurate logs of daily center activity, visitor needs, and follow-up requests.
- Provide weekly and monthly summaries of customer volume and engagement trends as needed.
- Assist with data collection for board reporting and center performance tracking.
Program & Partner Support
- Support WIOA, Wagner-Peyser, Veterans Services, DSS, Vocational Rehabilitation, Adult Education, and other partners with participant flow and communication.
- Help ensure that partner schedules, workshop calendars, and center announcements are accurate and updated.
- Assist with preparation for center-wide events such as job fairs, open houses, industry tours, and partner presentations.
- Develop PowerPoint presentations for use by WIOA staff, partners, and center leadership.