Counsels and assists customers regarding job search strategies, personal career advice, and training issues. Identifies and works with barriers to employment, and sets professional goals and plans.
Identify outside resources, programs, and other services for customers if needed.
Advises, monitors, and tracks participation for customers so that they maximize the functions and opportunities of the program
Enters all relevant data such as enrollment, case management notes, job placement data, follow-up information and service delivery activities are accurately captured and entered into computer tracking system.
Manages the day-to-day relationship with customers, addresses customer concerns promptly with an action plan to ensure satisfaction, and documents all findings with case notes in a clear, concise, and timely manner.
Maintains knowledge/professional understanding of a vast array of occupations/career paths (for effective placement/processing and assessment of customers as well as determining services most appropriate for their career goals
Identifies training needs and ensures appropriate training
Provides assistance in intake and eligibility, determines eligibility, and collects necessary documentation to demonstrate a customer’s eligibility for program services.
Performs case management duties in compliance with WIOA program regulations and requirements.
Assists WIOA customers with their enrollment and participation in post-secondary duties to ensure they meet specified program objectives.
Provides motivational support to customers during the job search process or while they attend post-secondary training.
Assist students with supportive services as per their assessed needs.
Collaborate with the business services team to identify available jobs, required qualifications, and which workshops and training can best prepare job seekers for these positions.
Communicate effectively with other functions, staff, and outside agencies to exchange information and resolve issues and concerns related to assigned activities.
Responsible for meeting performance goals.
Ensure customer complaint procedures are followed.
Ensure confidentiality of all customer information.
Attend required meetings and training.
Understand and implement the NCWorks Career Center requirements – Mission, Core values, Standards, and Guidelines.