Provides day-to-day functional supervision over all center staff to fulfill operational functions and service delivery within funding streams, collective bargaining agreements and governmental regulations.
Conduct continuous improvement evaluations to assess and respond to the workforce and economic development needs of local businesses and the community.
Supervise and assign staff based on service needs, while fostering collaboration among internal teams and partner organizations.
Analyze customer flow, service delivery, and key performance indicators to drive continuous improvement in conjunction with the Operator and input from Partners.
Ensure equipment, tools, and facilities meet operational, safety, and regulatory standards (EEO, ADA, OSHA, etc.)
Maintain up-to-date knowledge of federal, state, and local policies ensuring compliance across operational areas.
Customer Experience & Service Integration
Sustain and implement processes for collecting internal and external customer feedback and addressing customer complaints in an efficient and timely manner.
Ensure service delivery aligns with performance standards and Funder expectations.
Fiscal Management
Oversee site expenditures in collaboration with the Operator and Fiscal Agent.
Coordinate the development and maintenance of the site鈥檚 Resource Sharing Agreement and budget.
Act as a liaison to the building landlord to maintain lease compliance and facility upkeep.
Resource Management
Monitor inventory of Funder and company owned equipment, furniture, etc.
Forecast supply needs ensuring timely procurement within budget constraints.
Source other operational and funding sources for additional participant services and revenue to reduce partner costs and/or offerings.