The Member Experience Associate ensures an exceptional, hospitality driven experience for all members by providing attentive service, maintaining elevated facility standards, and supporting daily locker room operations. As a key ambassador of our club, this role delivers warm, personalized interactions while upholding a refined, well organized environment throughout the member spaces.
Key Responsibilities
Luxury Service & Member Engagement
- Maintain service delivery aligned with luxury hospitality standards, ensuring every interaction feels polished, attentive, and bespoke.
- Engage members with warmth and professionalism, anticipating needs to enhance the overall experience.
- Build rapport with members and serve as a trusted resource for questions, requests, and support.
- Represent the brand鈥檚 culture, service ethos, and luxury positioning in every member engagement.
Locker Room Operations & Facility Standards
- Ensure the Female Locker Rooms are clean, orderly, and fully stocked at all times.
- Replenish towels, toiletries, amenities, and supplies to maintain a polished presentation that reflects our luxury standards.
- Maintain an elevated atmosphere by monitoring the cleanliness, scent, and overall readiness of the space.
Member Valet Bag & Belongings Assistance
- Assist with valet bag service, handling member belongings with care, organization, and discretion.
- Ensure personal items are stored neatly in lockers or designated areas to promote smooth traffic flow and comfort.
Etiquette & Shared Space Guidance
- Support positive locker room etiquette by gently reinforcing expectations around shared spaces.
- Address minor issues with tact and professionalism to maintain harmony and comfort for all members.
Maintenance & Operational Coordination
- Proactively identify facility needs and notify the Maintenance team when areas require immediate attention.
- Communicate issues clearly and follow up to help ensure timely resolution.
- Collaborate with Operations and Hospitality teams to support efficient daily execution.