The Head of People Operations is a critical leadership role responsible for transforming Endava鈥檚 global people operations into a scalable, efficient, and high-performing function.
This role exists to address increasing complexity across regions, inconsistent processes, and the need to modernise HR service delivery through shared services, automation, and digital enablement.
You will lead the design and execution of a global operating model that reduces cost to serve while significantly improving employee experience, data quality, and service reliability.
This is a transformation-focused role requiring both strategic thinking and hands-on execution to simplify complexity, standardise processes, and deliver measurable improvements at scale.
What you鈥檒l be accountable for
Global Operations Leadership
- Own end-to-end HR operations globally, including onboarding, lifecycle changes, employee data, and documentation
- Lead regional teams across Americas, EMEA, and APAC, driving consistency, performance, and accountability
- Ensure a high-quality, reliable employee experience across all markets
Shared Services Transformation
- Design and implement a global Shared Services model, consolidating fragmented activities into a standardised and scalable structure
- Define and embed clear SLAs, KPIs, and governance frameworks
- Partner with HR, Payroll, IT, and Talent teams to ensure seamless, efficient processes end-to-end
Process, Automation & AI Enablement
- Simplify and standardise processes across the employee lifecycle
- Identify and deploy automation and AI-driven solutions (e.g. workflow automation, case management optimisation, document processing, chatbots, knowledge assistants) to reduce manual effort and improve service delivery
- Leverage data and analytics to identify inefficiencies, predict demand, and improve operational decision-making
- Partner with IT and Digital teams to integrate AI and automation into core HR platforms (e.g. Oracle HCM and related tools)
- Drive adoption of self-service and digital solutions to enhance employee and manager experience
Operational Excellence
- Introduce disciplined process management (e.g. Lean, Six Sigma or similar)
- Build a culture of continuous improvement, data integrity, and service excellence
- Ensure new locations and acquisitions are integrated with consistency and rigour
People, Change & Capability Building
- Build and lead a high-performing global team with a strong service mindset
- Lead teams through significant transformation, embedding new ways of working and accountability
- Develop AI and digital capability within the HR Operations team, ensuring teams can effectively use automation tools, data, and emerging technologies in day-to-day work
- Champion a culture of experimentation, continuous learning, and improvement
Performance & Insights
- Define and track KPIs across service delivery, efficiency, and customer satisfaction
- Provide clear, data-driven insights to HR and business leadership
- Use data to drive continuous improvement and operational decision-making
Risk & Compliance
- Ensure global compliance with labour laws, GDPR, and internal audit requirements
- Implement and maintain robust controls, including SOX-aligned processes
- Proactively identify and mitigate operational risks
What success looks like
- A global Shared Services model successfully implemented and adopted
- Measurable reduction in cost to serve through automation and consolidation
- Significant improvement in service delivery (speed, accuracy, employee satisfaction)
- Increased automation of core HR processes, reducing manual intervention and cycle times
- High adoption of digital HR tools and self-service capabilities
- HR Operations teams actively using AI tools and data insights to improve performance and decision-making
- Consistent, scalable, and compliant processes across all regions
- Continuous improvement of Oracle HCM and related platforms to enhance user experience