Warranty Handling
鈻狿hysical and virtual tire damage inspection
鈻猂eview and process tire warranty and quality claims from dealers and customers
鈻狝ssess claim validity based on technical standards, usage conditions, and warranty policies
鈻猄upport basic claim handling and escalate technical or quality issues to relevant teams (TCS, Quality, Sales)
鈻狤nter, update, and manage complaint data in internal systems (e.g., SAP, CRM)
鈻狤nsure that inspection for tires returned under warranty meets Corporate Customer Service standards
鈻狤scalate technical, quality, or claim-related issues to appropriate teams
鈻狪dentify recurring issues and report trends for product improvement
鈻狢onsult and train sales team in technical questions/aspects
鈻狢reate/carry out technical trainings and presentation to external and internal customers (products, tire technology, care & maintenance, etc.)
Product Quality
鈻狤nsure qualified resolution of technical and/or product related questions from users, fleets and dealers
鈻狝nalysis, evaluation and reporting of product quality and performance
鈻狤valuate and report product performance vs competition and identify gaps for benchmarking
Inquiry Handling
鈻狧andle incoming inquiries via phone, website, email, and online platforms and respond to questions
鈻狢oordinate and manage call center supported by marketing, sales, logistics to resolve customer requests
鈻猂egister and update customer inquiries and cases in internal systems
鈻狤nsure accuracy and completeness of inquiry records and follow-up actions
Regulation
鈻狤xecute domestic certification and registration operations, including KC, Energy Efficiency Ratings, and Tire Noise regulations
鈻狹anage the full certification lifecycle, covering application, amendment, renewal, and ongoing maintenance
鈻狢oordinate registrations and submissions through government authority portals and systems
鈻猄upport on-site inspections, audits, and regulatory issue resolution through evidence preparation and systematic issue tracking
continental